Support

Questions, problems or ideas? Email support@familybrainapp.com and we’ll get back to you, usually within two business days.

Common questions

How do I add someone to my family?

Open the Family tab, tap Invite someone, choose their role, and share the link with them. They install Family Brain, create an account, and open the link.

Who pays for the subscription?

Only the family’s owner, the person who set the family up. Everyone they invite uses Family Brain at no charge.

How do I cancel my subscription?

Open Settings on your iPhone or iPad, tap your name, then Subscriptions, and choose Family Brain. You can also tap Manage subscription in the app. Cancel at least 24 hours before the current period ends to avoid the next charge.

A flyer didn’t turn into suggestions. What can I do?

Retake the photo in good light, with the whole flyer flat and in focus. If it still doesn’t work, email us and tell us roughly when you added it. We can’t see your flyer’s contents, so that helps us find what went wrong.

How do I export or delete my family’s information?

The family’s owner can export everything, or delete the family, from Settings in the app. Members can leave the family and then delete their account from Settings. See the privacy policy for details.